Privacy

Privacy Policy

This privacy policy sets out how Boundless Theatre uses and protects any information that you give us when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Boundless Theatre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16^th May 2018.

1. Who we are and how to contact us

Here at Boundless Theatre, we are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”).  This means that we are responsible for, and control the processing of, your personal information.

For further information about our privacy practices, please contact us by:

• Writing to Boundless Theatre, 12 South Norwood Hill,  London, SE25 6AB
• Calling us on 020 7928 2811
• Emailing to hello@boundlesstheatre.org.uk

2. How we collect information about you

We collect information from you in the following ways:

When you visit our website:

• We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.

When you interact with us directly:

• This could be if you ask us about our activities, register with us for training or an event, submit a script, ask a question about our activities, make a donation to us, purchase anything directly from us, apply for a job or volunteering opportunity or otherwise provide us with your personal information.
• This includes when you phone us, visit our website, or get in touch through the post, or in person or make a purchase from us directly.

When you interact with us through third parties:

• This could be if you interact with a third party such as Just Giving, a theatre venue or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.

3. Information we collect

In running and maintaining our website we may collect and process the following data about you:

• information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
• Information provided voluntarily by you for example when you sign up to our mailing list or complete an online script submission form or feedback form, which may include
• Name and contact information including email address
• demographic information such as protected characteristics and postcode
• preferences and interests or other information relevant to customer surveys and/or offers

If you are registering for an event, purchasing anything directly from us or making a donation, personal information we may collect includes:

• Name and contact information including email address
• demographic information such as protected characteristics and postcode
• preferences and interests or other information relevant to customer surveys and/or offers
• If relevant to provide a service or complete a transaction we may ask for your date of birth and other relevant information.

For equal opportunities monitoring when recruiting or taking part in our activities we may collect anonymous data about gender, race, ethnicity, sexual orientation and access requirements.

4. Why we use it

We use the information that we collect from you to provide our services to you and to improve the services that we provide. We may use the information for one or more of the following purposes:

• Internal record keeping
• To provide information to you that you request from us relating to our products or services.
• If you have given consent to join our mailing list and receive regular communications we may periodically send promotional emails about new productions, special offers or other information or productions which we think you may find interesting using the email address which you have provided (see ‘Marketing’ section below)
• To inform you of any changes to our website, services or goods and products.
• To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.
• To update you with important administrative messages about an event or services or goods you have requested.
• Where you work or volunteer with us, the arrangement or contract
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
• To share ways in which you can support us if you have agreed to this

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

5. Legal basis for using your information

For marketing purposes, we will only use your personal information where we have your consent.

We may also use your personal information because we need to use it in order to fulfil a contract with you (for example, because you have requested to take part in an activity or have placed an order on our website).

6. Marketing

We will only contact you about our work and how you can support Boundless Theatre by phone, email or text message, if you have agreed for us to contact you in this manner and for this purpose.

You can update your choices or stop us sending you these communications at any time by contacting admin@boundlesstheatre.org.uk or clicking the unsubscribe link at the bottom of the relevant communication.

7. Links to other websites

We include some links to third parties on this website, for instance to venues or box office sites, or fundraising sites such as Just Giving. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question before sending them any personal data.

 

8. Sharing your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

• Where we are legally required by law to disclose your personal information
• To further fraud protection and reduce the risk of fraud

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

9. Keeping your information safe

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use MailChimp as our marketing automation platform. By signing up to our mailing list you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy (https://mailchimp.com/legal/privacy/)  and Terms (https://mailchimp.com/legal/terms/). We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes.

We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

10. How long we hold your information for

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

11. Your rights

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, or to make a complaint, please write to us at Boundless Theatre, Unit A207, The Biscuit Factory, 100 Clements Road, London SE16 4DG, phone us on 020 7928 2811 or email us at admin@boundlesstheatre.org.uk

• Right to access to your personal information:You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge.  Please make all requests for access in writing, and provide us with evidence of your identity.
• Right to withdraw consent:If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
• Right to object:You can object to our processing of your personal information for direct marketing purposes or if we are relying on legitimate interests.
• Right to rectify your information:You can ask us to change or complete any inaccurate or incomplete personal information held about you.
• Right to be forgotten:You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
• Right to portability:You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
• Right to restriction:You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
• Right to no automated-decision making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.  You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law.  You also have certain rights to challenge decisions made about you.  We do not currently carry out any automated decision-making

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at admin@boundlesstheatre.org.uk or address and phone number outlined above.